PRIVACY POLICY

PURPOSE

When visiting the website www.shg.ge, you are obliged to read our Privacy Policy. We may update our Privacy Policy, make some changes or additions, so to company “ Smart House” recommends you to check it from time to time.

Customer who voluntarily provides personal data to company “ Smart House” automatically authorizes the company “ Smart House” to use it for storing and processing purposes.

This Privacy Policy defines the manner of processing customer’s personal data, purpose and terms of its use and storing. Based on the “Law of Georgia On Personal Data Protection”, goal of company “ Smart House” is to protect the customer’s personal data.

This Privacy Policy is an integral part of the Terms and Conditions of using the www.shg.ge website and it represents a mutually binding document.

DEFINITION OF TERMS

The terms used in this document have the following definition:

www.shg.ge (hereinafter “we”, “our”, “website”) – Smart House Ltd established in accordance with the legislation of Georgia, identification code 200273818, registered address: M.Tamarashvili 13o, Tbilisi 0186 Georgia
Persona Data – any information relating to an identified or identifiable individual.
Data Processing – any manipulation of data using automatic, semi-automatic or non-automatic means.
Data Subject (hereinafter the user) – any individual whose data is processed.
User Consent – user’s expressed consent to read this document and process his/her personal data.
Third party – any natural or legal person, public institution.
Direct communication – direct and immediate provision of information to the data subject by phone, mail, e-mail or other electronic means of a natural person and/or legal entity, goods, idea, service, work and/or initiative, as well as formation and maintenance of interest in image and social topics , for the purpose of realization and/or support.

CONSENT

Using the www.shg.ge website is considered as the user’s consent to the Privacy Policy. Thus the user grants to company “ Smart House” the right to process, store and use the personal information provided by him/her.

The mentioned information will be used by company “ Smart House” for the purpose of providing the service, taking into account the applicable law.

BASICS FOR DATA PROCESSING

company “ Smart House” will process the user’s personal data if:

There is user consent.
Data processing is required for company “ Smart House to fulfill its obligations under the law.
Data processing is necessary to provide service to the user.

Purpose of processing the user’s personal data is following:

Improvement of the service quality provided by company “ Smart House;
Proper fulfillment of legal obligations of company “ Smart House;
Dealing with users’ claims;
Monitoring user’s activities on the website;
Notifying users about updated data on the www.shg.ge website;
Effective communication with customers;
Feedback with the users;
Test various innovations introduced by company “ Smart House;
Introduction of new products and innovations on the website;
Defining the user groups to offer new products and services;
Implementation of marketing and other kind of activities;
Prevention of improper use of company “ Smart House system;
Prevention of crimes stipulated by the Criminal Code of Georgia;
Delivering information to relevant and competent state bodies;
Protection of legal interests;
Other legitimate purpose granted to company “ Smart House by the Law of Georgia on Personal Data Protection.

USER RIGHTS

Users have the right to request from company “ Smart House the following information about data processing:

What kind of user data is processed by company “ Smart House;
Purpose of processing personal data;
Legal basis for data processing;
Information about the means of collecting personal data;
To whom the user data is transferred, legal basis and purpose of transferring data;

Upon request of the user, www.shg.ge is obliged to correct, update, add, block, delete or destroy data if it is incomplete, inaccurate, not updated or if its collection and processing was carried out by violating the requirements of the law.

In case of violation of the rights stipulated by the law of Georgia on Personal Data Protection the user has the right to go to court or address.

The user has the right to withdraw his/her consent given to company “ Smart House at any time and also request to terminate data processing as well as demand to destroy processed data.

USER OBLIGATIONS

User is obliged to provide company “ Smart House with complete and accurate personal data in order to receive the service in the future. This obligation also applies to changes in the information made by the user at a later stage.

CALL CENTER

In order to improve the quality of company “ Smart House service, problem solving, feedback and security, incoming and outgoing calls are recorded, stored and processed.

TERMS OF USE OF www.shg.ge WEBSITE

By using the www.shg.ge website user gives consent his/her personal date and Cookies to be stored and processed by company “ Smart House

The user is obliged to provide www.shg.ge with complete and accurate information and in case of changes, to update provided data.

MINORS

Company “ Smart House lacks the ability to verify accuracy and authenticity of the data provided by the user, including the user’s age. If it is revealed that the person providing the information is minor, company “ Smart House is entitle not to take into account the data provided by this minor. If you are aware that the person registered on the www.shg.ge website is not of legal age and does not have the consent of the legal representative regarding the use of the website, please inform us about the case.

Who we share user data with

Sharing of personal data is carried out for partner courier service companies, which ensure the delivery of the purchased products to the user at the address specified by them. The following information about the customer will be transferred to the courier service partner companies: order details, name, address and contact number. The information provided to the partner courier companies will be used only for the purpose of delivering the purchased products.

The sharing of the user’s personal data may be necessary in the cases provided for by the current legislation of Georgia, for the purpose of crime detection, investigation or crime prevention.

Based on the user’s interests, www.shg.ge can use the user’s personal information, in particular name and e-mail, postal address/phone number, for the purpose of providing advertising materials, services interesting to the user, improving the quality of products, assistance and services through direct communication.

Company “ Smart House is authorized to share personal information with any third party in the cases provided for by the current legislation of Georgia.

LOG FILES AND COOKIES

company “ Smart House uses the standard procedure of log files. Like other websites, www.shg.ge uses Cookies. Log files and Cookies are used to store information about user behavior and to improve the service quality. Following data is generated and collected through log files and Cookies:

IP address
Device type
Browser
Time, date and duration of website visit
From which platform the user was redirected to the www.shg.ge website
Information about the user actions taken on www.shg.ge website – what products the user searched for and visited.

This information does not identify any specific user and represents analytical data.

Purpose of processing such information is:

to analyze trends
www.shg.ge to manage the website
to compile statistics
track user actions to guarantee the best experience
to design and implement effective marketing activities
to give advice and recommendations

When starting to use the website, the user has the option to accept Cookies. If the user does not press the appropriate button and continues to use the website despite the notification, such action will be considered as consent by the user.

User can manage Cookie settings through the browser settings.

COMPILING DATA

Company “ Smart House compiles information:

When the user fills out website registration form
When communicating with the user via telephone or e-mail
When the user uses the www.shg.ge website and online chat

PROCESSED DATA

When registering on the website, the user provides the following information:

Mobile number’
Email
Address
Name and surname

PERSONAL DATA RETENTION PERIOD

Company “ Smart House takes responsibility for the privacy and security of the user’s personal data.

Company “ Smart House stores personal data about the user to achieve the purpose for the period stipulated by the law and this policy document.

SECURITY

It is important for Company “ Smart House to protect the personal data provided by the user. The user’s profile is accessible only through the user name and password generated by him/her. Company “ Smart House recommends not to share this information to third parties. Otherwise Company “ Smart House disclaims any responsibility.

Company “ Smart House applies all measures to protect the user’s personal date, however, takes no responsibility for actions of unauthorized third parties who may illegally access Company “ Smart House servers.

THIRD PARTIES

Company “ Smart House disclaims all responsibility regarding other websites that may be displayed as an external link on the www.shg.ge website. The Privacy Policy of other websites may differ from this Policy. Company “ Smart House asks its users to read the Terms and Conditions as well as Privacy Policy of the website displayed as an external link.

CHANGES AND ADDITIONS

We reserve the right, in our sole discretion, to make changes and additions to this Policy at any time. Users will be notified about amendments by email or they will be published on our website.

Changes and additions come into force once they are published on the website or users are notified about them by private message. After the changes and additions come into force, use of the website will be considered as consent to the changed terms.

CONTACT www.shg.ge

Please contact us at info@shg.ge for questions and additional information about our Privacy Policy.